713 GRILLZ · CUSTOMER POLICY
Return, Refund & Fit Guarantee
Last Updated: October 28, 2026
Every grillz order is custom-made based on your tooth selection, design, material, and dental impression. We're committed to helping you receive grillz that fit properly and match your confirmed order.
OUR PROMISE TO YOU
100% Fit Guarantee
If your grillz don't fit correctly, contact us. We'll review the issue, help arrange a replacement mold kit when needed, and guide you through the next steps toward correcting the fit.
Your fit matters. We're here to help you work toward a proper fit.
Because our grillz are custom-made and personalized, most sales are final once production begins. Our Fit Guarantee and manufacturing error policy explain how eligible issues are reviewed and resolved. Applicable legal rights are not waived by this policy.
01 Our 100% Fit Guarantee
If your grillz feel too tight, too loose, or otherwise don't fit as expected, contact us within 7 days of delivery. Include your order number and clear photos or videos of the fit issue, if possible.
Contact Our Team
Tell us about the fit issue and provide your order number. Photos or videos can help us understand the problem.
We'll Review Your Mold
We'll review the original dental impression and the reported fit issue to determine the appropriate next step.
Replacement Mold Kit
If the original mold is inaccurate or unsuitable, we'll send you a replacement mold kit at no additional charge so you can take a new impression.
Dentist Impression, If Needed
If the replacement mold doesn't resolve the fit issue, we may ask you to obtain a professional dental impression. Contact us before arranging it so we can explain what is needed.
Dentist fees and related expenses are not covered unless we agree otherwise in writing.
Fit Correction
After reviewing the new impression and the grillz, we'll determine the appropriate correction. If the issue qualifies under our Fit Guarantee, we'll work with you toward a suitable correction or remake.
02 Custom Grillz — Final Sale
Custom-made grillz are personalized products and are generally non-refundable and non-returnable once production has begun, except where required by applicable law or where another remedy applies under this policy.
This includes:
- Custom solid gold grillz
- Custom silver grillz
- Diamond and moissanite grillz
- Custom designs and personalized tooth selections
- Custom-fit grillz made from your dental impression
- Two-tone and specialty finishes
These items are made specifically for each customer and generally cannot be resold.
03 Mold & Fit Responsibility
The quality of your dental impression plays an important role in how your grillz fit. Follow the mold kit instructions carefully and make sure your impression accurately captures your teeth.
An inaccurate, incomplete, or damaged impression may affect the fit. If your impression is unsuitable, we'll review the situation and guide you through obtaining a new one, including providing a replacement mold kit when appropriate.
We assess fit concerns individually rather than automatically denying a claim because of a mold issue.
04 Manufacturing Errors or Defects
We stand behind the quality of our craftsmanship. Contact us within 7 days of delivery if your grillz have a verified manufacturing defect, incorrect tooth coverage, incorrect material, or a design that does not match your confirmed order specifications.
Please provide:
- Your order number
- A description of the issue
- Clear photos and/or videos of the item
- Any additional information reasonably requested by our team
After reviewing the issue, we may offer a repair, remake, replacement, or another appropriate resolution. If the error was ours, we'll work with you to correct it.
05 Incorrect Orders
If your grillz do not match the specifications confirmed on your order, contact us within 7 days of delivery. We'll compare the item with your confirmed order details and review whether the issue resulted from an error by 713 Grillz or from information supplied or approved by the customer.
If we made the error, we'll work with you to correct it at no additional charge where appropriate.
06 Customer-Caused Damage
Our Fit Guarantee covers fit issues, not damage caused by misuse or accidents. Examples include:
- Dropping, bending, or crushing the grillz
- Improper insertion or removal, or excessive force
- Biting hard objects
- Improper cleaning or chemical exposure
- Accidental damage
- Modifications made by another jeweler
- Normal wear and tear
- Loss or theft
Such damage generally does not qualify for a refund or free remake. Contact us if you'd like to discuss possible repair options.
07 Order Cancellations
Custom orders may enter production shortly after purchase, so cancellation requests should be submitted as soon as possible.
Once production has started, an order generally cannot be canceled or refunded, except where required by applicable law. Submitting a cancellation request does not guarantee that the order can be canceled.
Contact us promptly using the details at the bottom of this policy.
08 Returns & Refunds
Returns are generally not accepted for custom-made grillz unless authorized by 713 Grillz or required by applicable law.
If your grillz have a fit issue, we'll first review the issue under our Fit Guarantee and determine an appropriate next step.
If a refund is approved, it will generally be issued to the original payment method. Processing times depend on your payment provider or financial institution.
Shipping charges are generally non-refundable unless otherwise required by law or included in an approved resolution.
Please contact us and receive return instructions before sending an item back.
09 Mold Kits
If your mold kit arrives damaged or defective, contact us promptly with photos. We'll review the issue and determine whether a replacement kit or another appropriate resolution is warranted.
If your completed impression is inaccurate or unsuitable for production, we may provide a replacement mold kit under our Fit Guarantee. Used or improperly handled kits may not qualify for a refund or replacement, subject to applicable law.
10 Exchanges
Standard exchanges are generally unavailable for custom-made grillz. However, fit issues and verified manufacturing errors may qualify for review under our Fit Guarantee or manufacturing error policy.
Contact us so we can review your case and determine the appropriate next step.
11 Before Placing Your Order
Please carefully review your:
- Tooth selection and quantity
- Metal and material
- Color and finish
- Stone selection
- Design and personalization
- Order specifications
- Dental impression instructions
Following the mold instructions carefully helps us create the best possible fit. By placing an order, you acknowledge that you have reviewed this policy, subject to your rights under applicable law.
12 Contact Us
If you have questions about your fit, mold kit, order, cancellation, refund, or a potential manufacturing issue, please contact our team.