Refund policy

Last Updated: September 6, 2026

At 713 Grillz, every grillz order is made specifically for the customer based on the mold, tooth selection, design, and specifications provided. Because our products are custom-made and personalized, most grillz sales are final.

Please read the following policy carefully before placing your order.

1. Custom Grillz — Final Sale

All custom-made grillz are non-refundable and non-returnable once production has begun.

This includes, but is not limited to:

Custom solid gold grillz
Custom silver grillz
Diamond and moissanite grillz
Custom designs
Personalized tooth selections
Custom-fit grillz
Two-tone or specialty finishes
Any grillz made from a customer's submitted mold

Because these pieces are made specifically for you, we cannot resell returned custom grillz.

2. Mold & Fit Responsibility

Customers are responsible for submitting a proper and accurate dental mold when ordering custom grillz.

If a mold is inaccurate, incomplete, damaged, or does not capture the teeth correctly, the resulting grillz may not fit properly.

If we determine that a fitting issue is caused by an issue with the mold provided by the customer, the order may not qualify for a refund.

If the fitting issue is determined to be caused by a manufacturing error on our part, we will work with the customer to find an appropriate solution.

3. Manufacturing Errors or Defects

We stand behind the quality of our craftsmanship.

If you receive an item with a verified manufacturing defect, incorrect tooth coverage, incorrect material, or an error that does not match your confirmed order specifications, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos and/or videos of the item
Photos or additional information requested by our team

After reviewing the issue, we may offer a repair, remake, replacement, or another appropriate resolution.

4. Damage Caused by the Customer

We are not responsible for damage caused by:

Dropping or bending the grillz
Improper insertion or removal
Excessive force
Biting hard objects
Eating foods that may damage the piece
Improper cleaning or chemical exposure
Accidental damage
Modifications made by another jeweler
Normal wear and tear
Loss or theft

Such damage does not qualify for a refund.

5. Incorrect Orders

If you receive an item that does not match the specifications confirmed on your order, contact us within 7 days of delivery.

We will review the order and determine whether the issue was caused by 713 Grillz or by information submitted or approved by the customer.

If the error was made by 713 Grillz, we will work with you to correct the issue.

6. Order Cancellations

Because custom orders may enter production shortly after being placed, cancellation requests must be submitted as soon as possible.

Once production has started, an order generally cannot be canceled or refunded.

Cancellation requests should be sent to:

Email: info@713grillz.com
Phone: 346-469-4346

Submitting a cancellation request does not guarantee that the order can be canceled.

7. Returns

Returns are generally not accepted for custom-made grillz.

If 713 Grillz specifically authorizes a return, the customer may be responsible for return shipping costs. Returned items must be shipped according to the instructions provided by our team.

Do not send an item back without first contacting us and receiving return instructions.

8. Refunds

If a refund is approved, the refund will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Shipping charges are generally non-refundable, unless the refund is being issued because of an error caused by 713 Grillz.

9. Mold Kits

Mold kits are subject to their own terms.

If you receive a defective or damaged mold kit, contact us promptly after delivery with photos of the issue. We will review the situation and determine whether a replacement or other resolution is appropriate.

A mold kit that has been used, altered, contaminated, or improperly handled may not qualify for a refund or replacement.

10. Exchanges

Due to the personalized nature of our products, exchanges are generally not available for custom grillz.

If your grillz have a verified manufacturing issue or do not match your confirmed order specifications, please contact us so we can review the situation.